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FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at  support@vishmall.com

Q. Where do you ship from?

A. We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

Q. How long will it take for my items to arrive?

A. The shipping time will depend on your exact location.

However, it usually takes only 10-14 business days.(US and Europe)

However, you may receive your items earlier.

Q. How long will it take to receive a tracking number?

A. We will send you the tracking code of your orders to the email that you filled down when placing your orders. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

If you don't receive the tracking information within 7days, please contact us.


Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.Our system will automatically exchange your currency to make it easy for you when placing order.
Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to  support@vishmall.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex

We offer safe shopping and accept payment via Stripe( Credit card, Debit card or VISA.) So you can choose the most suitable one for you. 


Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

60-Days Buyer Protection

Full refund if you didn't receive your order

Full refund if the items is not as described

Easy Return You can return the item for any reason in new and unused condition for up to 60 days after purchase.

Our Guarantee

We offer a risk-free 60Day Money-Back Guarantee on all of our products. If you didn't satisfy with your product or it is significantly different to the description, we guarantee to refund your payment. Simply contact our 

customer experience team and receive your money-back. Email Us:

support@vishmall.com

contact@vishmall.com

Insured Tracked Shipping!

*Handling time 1-3 business days.

Estimated delivery between 7-10 business days.

24/7 Customer Support

You are our priority, we will strive to make you happy and respond to all customer service messages 7 days a week

We're happy to help you!

Contact Us